The proposed service
Service terms
This is a preview summary, not an executed service agreement. The legal business identity, tax treatment and your exact scope/start date are confirmed in writing before payment.
Monthly plans
Support: £199/month and 90 minutes. Improve: £295/month and 3 hours. Partner: £799/month and 8 hours. Investigation, calls, reviews, implementation, testing, documentation and substantive replies share the relevant billing-month allowance.
Priorities and proactive work
The work queue is agreed with you. Improve and Partner include a process/CRM review and a prioritised improvement list within the allowance. Small agreed fixes and automations use that time. A written monthly work-and-time summary is provided on Improve and Partner. Reviews, reporting and testing use the same allowance. A substantial build, implementation, migration or historical cleanup is separately scoped.
Initial work and payment
Jack Auger checks the fit of a new enquiry before paid technical work. An initial investigation, cleanup or setup is quoted separately when needed. The scope, price and monthly start date are agreed in writing. Payment is arranged through a Stripe invoice or payment link after agreement; submitting the contact form does not start or charge a subscription.
Routine checks and backups
Data checks, backup/export setup, permissions, reports and everyday usability changes are prioritised within the same allowance. Listed task types are not a promise that every check is completed each month. Backup availability, coverage, storage and any paid tools are agreed before setup; exports do not necessarily preserve every activity, attachment or link between records. Any recovery project is scoped separately.
Extra work and software costs
No overage is automatically billed. Additional work is £110/hour when approved in advance, or a separately accepted fixed quote. CRM subscriptions, paid connectors, vendor seats, API/model consumption and other software costs are separate.
Scheduling and unused capacity
Work is scheduled across each billing month, rather than through a fixed weekly appointment. Unused time normally does not roll over. If the provider cannot supply reserved capacity, a reschedule or credit is agreed. Client waiting time is not logged as work.
Response targets
Support and Improve target a first human reply within two working days; Partner within one working day. Proposed working hours are Monday–Friday, 9am–5pm UK time excluding UK bank holidays. These are response targets, not guaranteed repair dates or emergency cover. Availability and start date are confirmed during the fit check.
Rolling monthly service
The proposed term is monthly with no annual commitment. Cancellation before the next renewal takes effect at the end of the paid period. A clear written cancellation is accepted and confirmed. Existing clients can choose “Billing or cancellation” on the support request form. The agreement specifies exact billing, cutoff, refund and service-end provisions.
Access and changes
Your accounts and subscriptions remain yours. Grant named access with the permissions needed. Agree live changes, any customer-facing actions and new costs before implementation. Credential sharing uses a separate secure process.
Limits
Diagnosis can identify a software limitation, unavailable data or a third-party issue requiring escalation. The service does not guarantee inbox placement, data recovery, continuous monitoring, specific sales results or that every task fits within a monthly allowance.